The purpose of this announcement is to notify you of a CSG exemption being claimed by Telstra due to Mass Service Disruptions in Hunter, Central West Slopes and Plains, South West Slopes, Illawarra and South Coast regions of New South Wales. A declaration of the affected areas was published in The Daily Telegraph on 31st March 2014 and can be Downloaded Here . This in turn may have an effect on the services we offer you.

Telstra is working to manage the significant impact to the services that has occurred as a result of ongoing extreme weather in Hunter, Central West Slopes and Plains, South West Slopes, Illawarra and South Coast Districts of NSW and Australian Capital Territory District.

Due to the effect of damage to the Telstra telecommunications network, there has been a significant increase in the number of Telstra services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected and these services may not be installed or repaired within standard time frames:

02 4014 0000 To 02 4015 9999
02 4028 0000 To 02 4042 1999
02 4220 0000 To 02 4239 7999
02 4251 0000 To 02 4297 9999
02 4320 0000 To 02 4399 9999
02 4412 3000 To 02 4429 9999
02 4441 0000 To 02 4479 9999
02 4560 0000 To 02 4588 9999
02 4629 4500 To 02 4659 9999
02 4677 0000 To 02 4684 9999
02 4720 6000 To 02 4739 9999
02 4751 0000 To 02 4759 9999
02 4780 0000 To 02 4788 9999
02 4820 0000 To 02 4849 4999
02 4860 0000 To 02 4889 9999
02 4902 0000 To 02 4999 9999
02 5556 0000 To 02 5556 4999
02 5593 8000 To 02 5594 5999
02 5852 1000 To 02 5852 1999
02 5881 6000 To 02 5881 6999
02 6200 0000 To 02 6305 2999
02 6328 8000 To 02 6379 8499
02 6390 0000 To 02 6394 9999
02 6520 0000 To 02 6559 3999
02 6570 0000 To 02 6579 7999
02 6591 0000 To 02 6592 9999
02 6801 1000 To 02 6898 3999
02 6970 8000 To 02 6972 9999
02 9456 0000 To 02 9457 9999
02 9472 8000 To 02 9480 0999
02 9652 0000 To 02 9658 8999
02 9847 1000 To 02 9847 1999
02 9973 8000 To 02 9973 8999
02 9985 0000 To 02 9985 9999

As the above circumstances were outside of Roctel control, Roctel are claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore we are notifying customers that normal installation and repair time frames may not be met during the period from 19 February 2014 to 21 April 2014 inclusive (based on Telstra’s estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, Roctel will be exempt from complying with performance standards during this period.

Please call our us on 1800 ROCTEL (762835) if you have any questions.

We apologise for the inconvenience.