Roctel – Appointment of RepresentativeRoctel – Security ToolsWe are committed to being completely transparent with our customers by making a full and honest disclosure of our product features and contract terms. Our management team and all our staff are dedicated to conducting our business activities in full compliance with the Telecommunications Consumer Protection (TCP) Code.

We have developed a TCP Code Compliance Plan which demonstrates various processes we have put in place to comply with the TCP Code. Our Disclosure Information document also sets out some important information that you should know about our services. Further important information you should know about our TCP Code compliance obligations can be found in the Protecting Our Customers TCP Code Brochure. Please feel free to review these documents.

If you have and questions about our compliance obligations or the information and documents on this page, please let us know. We value your feedback.
Document Downloads

• Roctel Standard Form of Agreement
• Customer Complaints Policy
• Financial Hardship Policy
• Roctel Sample Invoice
• Roctel Appointment of Representative
• Disclosure Information
• 2 Minute Call & Excess Data Costs
• Protecting Our Customers
• TCP Code Compliance Plan
• Security Tools
• Netco Standard Form of Agreement (“Our Customer Terms”)
• International Roaming Fact Sheet

To read or print these files, you require the Adobe Acrobat Reader. If you do not have it, it is freely available here.