Dear Valued Customer,

The purpose of this announcement is to notify you of a CSG exemption being claimed by Telstra due to Mass Service Disruptions in QLD, 20150223-QLD-E-C-P-COASTAL AND CENTRAL QLD. A declaration of the affected areas will be published in Brisbane Courier Mail on 08/04/2015 and can be Downloaded Here.This in turn may have an effect on the services we offer you.

Telstra is working to manage the significant impact to the services that has occurred as a result of a series of extreme weather events in COASTAL AND CENTRAL QLD.

Due to the effect of damage to the Telstra telecommunications network, there has been a significant increase in the number of Telstra services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected and these services may not be installed or repaired within standard time frames:

07 4126 0000 To 07 4133 9999 07 4835 2000 To 07 4842 9999
07 4150 0000 To 07 4167 9999 07 4862 2000 To 07 4862 2999
07 4190 6000 To 07 4199 7999 07 4898 0000 To 07 4979 9999
07 4331 0000 To 07 4331 1999 07 4990 0000 To 07 4999 4999

As the above circumstances were outside of Roctel’s control, Roctel are claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore we are notifying customers that normal installation and repair time frames may not be met during the period from 23 February 2015 to 3 May 2015 inclusive (based on Telstra’s estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, Roctel will be exempt from complying with performance standards during this period.

We apologise for the inconvenience.