Dear Valued Customer,

The purpose of this announcement is to notify you of a CSG exemption being claimed by Telstra due to Mass Service Disruptions in QLD, REF No 20150223-QLD-E-C-P-BRISBANE AND SURROUNDING DISTRICTS. A declaration of the affected areas will be published in Brisbane Courier Mail on 07/04/2015 and can be Downloaded Here.This in turn may have an effect on the services we offer you.

Telstra is working to manage the significant impact to the services that has occurred as a result of a series of extreme weather events in Southeast Coast District of Queensland.

Due to the effect of damage to the Telstra telecommunications network, there has been a significant increase in the number of Telstra services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected and these services may not be installed or repaired within standard time frames:

07 3000 0100 To 07 3037 8999 07 3608 6000 To 07 3608 6999
07 3055 3100 To 07 3055 9999 07 3620 0000 To 07 3667 6999
07 3066 0000 To 07 3070 9499 07 3710 0000 To 07 3727 9999
07 3109 0000 To 07 3109 7999 07 3801 0000 To 07 3917 9999
07 3131 0000 To 07 3131 9999 07 5321 0000 To 07 5322 8999
07 3179 2100 To 07 3179 2299 07 5361 0000 To 07 5362 9999
07 3201 0000 To 07 3457 9999 07 5410 6000 To 07 5427 9999
07 3470 0000 To 07 3514 9999 07 5460 0000 To 07 5468 9999
07 3550 0000 To 07 3552 9999

As the above circumstances were outside of Roctel’s control, Roctel are claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore we are notifying customers that normal installation and repair time frames may not be met during the period from 23 February 2015 to 10 May 2015 inclusive (based on Telstra’s estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, Roctel will be exempt from complying with performance standards during this period.

We apologise for the inconvenience.

Thanks,